Terms of Service
These Terms of Service (“Terms”) govern your access to and use of Cloud Studio Manager (“CSM”, “the Service”, “we”, “us”, or “our”), a multi-tenant software-as-a-service platform for gym, studio, and fitness business management. By creating an account, accessing, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
Eligibility and Accounts
You must be at least 18 years old to create an account. If you are using the Service on behalf of a business or other legal entity (a “Customer”), you represent that you have the authority to bind that entity to these Terms, and “you” refers to that entity. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
The Service
CSM provides tools for membership management, scheduling and reservations, payments and billing, point-of-sale, reporting, communications, workout tracking, and related gym operations. We may add, modify, or remove features at any time. Some features may be made available only on certain plans or may require integration with third-party providers (for example, payment processors, email or SMS providers, or AI services).
Customer Data and Members
As a Customer, you control the data you and your staff enter into CSM, including information about your members, clients, employees, and class participants (“Customer Data”). You are solely responsible for the accuracy, legality, and appropriateness of Customer Data, for obtaining all necessary consents from individuals whose data you upload, and for complying with all laws applicable to your collection, use, and sharing of that data. We process Customer Data on your behalf in accordance with our Privacy Policy.
Subscription, Fees, and Payment
Access to the Service is provided on a subscription basis. Fees are billed in advance on the cadence shown at sign-up or in your order form and are non-refundable except as required by law or expressly stated in these Terms. We may change fees with reasonable prior notice; changes take effect on the next renewal. You authorize us and our payment processors to charge your designated payment method for all fees and applicable taxes.
Payment Processing
CSM integrates with third-party payment processors to handle credit card, ACH, and related transactions on your behalf and on behalf of your members. You are responsible for complying with the terms of your chosen processor, with applicable card-network rules, and with all chargebacks, refunds, and disputes that arise from transactions you process. We do not store full payment card numbers; we rely on tokenization provided by our processors.
Acceptable Use
You agree not to:
- use the Service for any unlawful, fraudulent, or harmful purpose
- upload content that is infringing, defamatory, obscene, or otherwise unlawful
- attempt to gain unauthorized access to the Service or to other Customers’ data
- reverse engineer, decompile, or attempt to derive the source code of the Service except as expressly permitted by law
- use the Service to send unsolicited communications in violation of applicable law
- interfere with or disrupt the integrity or performance of the Service
Workout Tracking and Health Information
The workout tracking, AI workout planner, and related features are provided for general fitness and informational purposes only. They are not medical advice, and they are not intended to diagnose, treat, cure, or prevent any disease or injury. You and your members should consult a qualified medical professional before beginning any exercise program. You are responsible for ensuring that any health-related information your members share with you through CSM is collected and handled lawfully.
AI Features
Certain features use third-party large language model providers to generate workouts, summaries, or other output. AI-generated content may be inaccurate, incomplete, or inappropriate for a given member. You are responsible for reviewing AI output before relying on it or sharing it with members. We do not warrant that AI output will be error-free or fit for any particular purpose.
Intellectual Property
We and our licensors own all right, title, and interest in and to the Service, including all software, designs, trademarks, and documentation. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your subscription term, solely for your internal business operations. You retain all rights in your Customer Data; you grant us a worldwide, non-exclusive license to host, process, transmit, and display Customer Data as necessary to provide the Service.
Suspension and Termination
We may suspend or terminate your access to the Service if you breach these Terms, fail to pay fees when due, or use the Service in a way that creates legal or operational risk to us or to other users. You may cancel your subscription at any time as described in your account settings; cancellation takes effect at the end of the current billing period. Upon termination, your right to use the Service ends; we will make Customer Data available for export for a limited period as described in our documentation, after which we may delete it.
Disclaimers
The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free from harmful components.
Limitation of Liability
To the fullest extent permitted by law, in no event will we be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, data, or business opportunities, arising out of or relating to your use of the Service. Our aggregate liability for any claim relating to the Service will not exceed the fees you paid us for the Service in the twelve months immediately preceding the event giving rise to the claim.
Indemnification
You agree to defend, indemnify, and hold us and our affiliates harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party arising out of or relating to your Customer Data, your use of the Service in violation of these Terms, or your violation of any law or the rights of a third party.
Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service. Continued use of the Service after the effective date of an updated version constitutes acceptance of the changes.
Governing Law
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Florida, and you consent to the personal jurisdiction of those courts.
Contact Us
Questions about these Terms can be sent to [email protected].